Customer Stories

This company is one of the largest apartment and residential building developers in Oceania.

The client, a university with a hospital program attached, was looking for a way for users from the university and users from the hospital to be able to authenticate to either network without having extraneous authentication steps. They decided to work with SecureW2 to deploy an EAP-TLS certificate-based solution for both networks. They started deployment in February 2020 and were able to have certificates on all corporate-owned and managed devices by June 2020.

This company delivers state-of-the-art technologies to help medical professionals provide better care for patients with life-threatening diseases, diabetes, and cancer.

This customer is working to revolutionize the medical supply chain to prevent pharmaceutical shortages.

In the modern cyber landscape, it’s important for companies to protect their data, but it’s absolutely vital for healthcare companies. With new breaches every single day in numerous other organizations, the company realized they needed to find a way to protect their network and their clients.

K-12 and other educational institutions have a unique problem when it comes to network security. Our client is no different – they have access to tons of confidential information regarding both their students and their faculty.

When the COVID-19 pandemic hit, it’s no secret that the healthcare industry was completely overwhelmed. Hospitals were filled to the brim with patients and testing sites had lines spanning blocks.

This healthcare provider has proudly built a diverse workforce that specializes in offering its clientele physical and occupational therapy.

This company helps protect the rights of thousands of creators by providing licensing for creative works.

This client is a boarding school for pupils aged 11 to 18 that focuses on an individualized curriculum tailor-made for each student.

The client reached out to SecureW2 early in the summer of 2021. They had been looking at a few different companies that could help them move to passwordless Wi-Fi authentication for both MDMs and BYODs, but came to the conclusion that SecureW2 could best fulfill their needs. After their initial contact, the client worked with SecureW2 for approximately three weeks. By the end of July that summer, they had everything they needed to implement certificate-based authentication and effortless self-configuration for BYODs.

This customer is one of the largest school districts in Florida with 50,000+ students, 50+ schools, and 7,000+ staff.

The company first spoke with SecureW2’s sales team at the beginning of the summer of 2022. As a burgeoning biotech company that had just received funding, they were in the early stages of establishing their structure – including their network and its security.

This biotech customer contacted our sales team in March of 2022. With the steadily growing number of cyber-attacks leading to devastating data breaches in the industry, they knew they needed a solution that would protect both their VPN and Wi-Fi as soon as possible.

Merging existing organizations presents a range of challenges that either organization may overlook - especially when it comes to security. This was the case when our customer, having just acquired another company, was planning to merge with their acquisition and wanted to align their network security practices.

For this customer, cybersecurity isn’t just a small consideration in their day-to-day operations – it’s a whole way of life. They were founded with the goal of providing reliable consultation and solutions to numerous other organizations, but before they can recommend a solution for someone else, they believe in testing it thoroughly themselves.

This customer first got in touch with us in September of 2022. They had an interesting goal: to equip their IT department with certificate-backed smart cards for easy on-the-go authentication. Of course, this was just the first item on their agenda – they were also interested in certificate-based authentication at an organizational level without needing on-premise infrastructure.

Dan, the Information Systems Director of Antelope Valley High School, never liked using a password to secure his school’s Wi-Fi network to begin with. He’d known for a long time that Pre-Shared Key (PSK) networks simply aren’t as secure as other alternatives.

The Aleutians East Borough School District (AEBSD) is dedicated to providing quality education across the remote Aleutian Islands of Alaska. With a commitment to leveraging technology for enhanced learning and administration, AEBSD turned to SecureW2 in March 2021 for a robust network solution. Under the leadership of Head of IT Austin Roof, the district sought a streamlined, low-maintenance system that ensured secure, separate networks for students and staff, reflecting their focus on both educational excellence and cybersecurity.

This school district was looking to transition to a certificate-backed EAP-TLS network, while still leveraging their current network environment. Originally, they attempted to utilize their already existing FreeRADIUS to authenticate certificates but found the process too difficult. They considered hiring a FreeRADIUS expert to help them transition but found this to be too expensive a solution. They contacted SecureW2 in June 2021 and were fully equipped with an EAP-TLS network ready for students in the Fall.

The customer contacted SecureW2 in early March of 2020 during the initial stages of the Covid-19 pandemic. They had tried to configure their own PKI through Active Directory Certificate Services, only to find it was more challenging than they anticipated. At first, they spent a couple of weeks looking through all their options, then they determined that SecureW2 likely had the solutions to their issues. They were correct. Shortly after contacting SecureW2, the deal was closed. By the beginning of April that year, the customer had their certificate-based VPN authentication set up and their MDMs enrolled for certificates.

SecureW2 was able to provide the client with an 802.1X solution that didn’t need expensive on-premise servers to manage. With a fully customized solution that allows them to leverage OpenID with Okta, they are certain that no bad actors will gain access to valuable company assets. Their users are able to enroll and renew certificates without ever having to configure anything themselves. They no longer have to worry about any credential leaks or password related issues. The customer is currently in the process of using SecureW2 enrolling all of the IoT devices, printers, fax machines, copiers etc. with certificates.

The client reached out to SecureW2 in late 2020, spurred by concerns about managing an increasingly mobile workforce after the onset of the Covid-19 pandemic. After a two-week trial period, they decided to go with SecureW2 to help authenticate remote employees to the company VPN. They were able to implement the products they purchased a few weeks later in the fall of 2020. SecureW2 assisted them during the implementation every step of the way

The company wanted to secure its wireless network using RADIUS to authenticate its users against its Okta directory. They first turned to a competitor but we’re having difficulty with their device authorization and needed to make a change. They decided to switch to SecureW2 in May 2021, and have successfully deployed a Cloud RADIUS backed network for their offices in the US and overseas.

This school district was looking to use certificates for Wi-Fi security, meaning RADIUS server technology and a CA (Certificate Authority) would be needed to issue certificates after validating users against their Rapid Identity SAML identity provider. The IT team was originally skeptical about completing the network integration using a cloud network. They contacted SecureW2 in August 2019 and were surprised that with our deployment assistance, she was able to complete a network integration that would support more than 20 campuses in a matter of hours.

With a completely cloud-based network and a fully functional PKI, the client is ready for any potential threat. They are currently transitioning to a more Okta based environment and can rest easy knowing they’re Okta directory is easily integrated with SecureW2. The customer is moving towards a zero-trust network and is pushing to use certificates wherever possible to reinforce their security and move away from insecure passwords. The firm has reached the point where they aim to use certificates wherever possible to strengthen and mature their security by completely moving away from passwords.

Starting as a small start-up company, the client had been using a WPA2-PSK network for some time. However, their business was growing rapidly, so they were looking for a more secure alternative. With the increase in employees, they feared the security risk of passwords becoming compromised. Each time they administered a password to a new employee, they knew it was another entrance point for a potential security breach. They wanted to take advantage of a certificate-based solution as they believed credentials were insecure and quickly becoming obsolete. The company had no existing on-premise infrastructure to leverage. An IT representative from the company explained, “After we crunched the numbers and found out running a server on our campus would cost us thousands in hardware and manpower, we decided we needed a more cost effective solution that could easily integrate with our cloud environment.”

SecureW2 provided them with gateway APIs that natively integrates with Cisco ISE for managed device certificate enrollment and self-service BYOD clients that allow end-users to enroll themselves for certificates in a matter of minutes. One of this organization’s main concerns was certificate expiration, which is why SecureW2’s management portal was ideal as it provides a fully functional GUI so that IT admins have complete visibility on certificate activity and validity. SecureW2 also utilizes advanced device enrollment tokens that can be used to request a One Time Enrollment Token (OTET) from JoinNow Cloud Connector. A silent Windows client and the OTET silently re-enroll certificates after a certain time to ensure no certificates expire unnoticed, plus newly enrolled certificates are more secure than older ones.

The company evaluated a number of different options to implement a certificate solution. To start, they considered propping up their own PKI to have full control over the certificate solution. But further research deterred them as their complex device environment would make the process exceedingly difficult to set up and manage over time. They contemplated setting up Windows NPS and a CA supported through Active Directory, but the diversity of their managed devices continued to be a hurdle. This setup would require a ton of additional resources and effort to integrate with Jamf and Chromebooks, so the suggestion was promptly set aside. Lastly, they evaluated open-source certificate options that they could customize to meet their network requirements. But this would require Simply Business to write their own extensions to accommodate their needs. The amount of manual work and maintenance over time discouraged this choice. SecureW2 met the companies’ criteria and had a solution capable of integrating every device type. Their Cloud-based PKI and RADIUS server can be easily integrated and configured to deliver certificates within hours. Using SCEP and WSTEP API Gateways, they could deliver certificates to managed devices with no interaction from the end-user. And those certificates are securely authenticated using EAP-TLS, the strongest authentication method available. After just a few hours of setups, the company had certificates deployed to all of their managed devices and no longer has to deal with password-related issues. The process was inefficient and influenced a switch to Mist Systems, but this still was not a sufficient solution. Mist provided a more reliable method of determining who is connected to the secure network with little effort from IT, and a more organized place to read network data.

To accomplish the goal of offering a network that is secure, efficient, and cost effective, this university began researching network onboarding solutions. With an exceptional onboarding client in place, they could offer a much more efficient method for users to configure their devices. After considering a few onboarding solutions, the school’s engineers ultimately judged that JoinNow MultiOS from SecureW2 would be a sound solution. The JoinNow solution fits the issue perfectly due to its vendor-neutral support, streamlined user experience, intuitive management interface, and professional technical support.

At the beginning of the 2013 semester, this university was preparing for a massive proliferation of smartphones, laptops, and tablets to the company’s network. As the Bring Your Own Device (BYOD) phenomenon continued to spread, students were requesting instantaneous network connection that was secure and easily accessible. The university was in the middle of migrating everyone to secure Wi-Fi when they decided to deploy SecureW2’s JoinNow. The deployment was successful and the university was ready for their students to start logging in the following semester.

This university used SecureW2’s PKI and found the process to be surprisingly simple. “As far as setting up the infrastructure, it was Plug-and-Play,” they said. “The fact that you all run the CA is fantastic. We don’t have to stand up something on campus to do, that is great.” They also used SecureW2’s Managed Device Gateways to automatically enroll their AD-Domain and Jamf managed devices for certificates. Previously, they had issues in which postal workers would experience network disconnects due to password-change policies and the use of managed devices, causing interruptions to the mail service. Certificate-based authentication fixed their password-related disconnects while also improving network security.

The company had been issuing certificates with an on-premise directory server for their Portland office. Rather than finding a way to tie the on-premise server with another one for their New York office, the network team attempted to find a cloud-based solution. They learned about Foxpass and SecureW2 through the Mac Admin Slack community and decided to first give Foxpass a shot. The first transition to Foxpass worked well, but the company’s employees were forced to use password-based authentication, which is far less secure than certificate based-authorization. Foxpass also didn’t offer a PKI solution that they deemed suitable for their needs. They attempted to remedy this by creating and implementing their own PKI to work in tandem with Foxpass. Their PKI solution proved to be more harm than good as the IT department, which consists of three people, simply didn’t have the time needed to maintain a PKI of the size that they required.

One of Australia’s top universities saw the signs of the mobile device boom and anticipated the change in the technology landscape by implementing a BYOD policy.

Every day, I had dozens and dozens of people lining up for hours on end, and I just don’t have that anymore.

We started trying to figure out how we were going to be able to easily onboard our students… it was real a nightmare…Once we found JoinNow, the lights went on. We were really impressed, and it works great for us.

Convenience for our users, all the BYOD devices… that sheer convenience for them to get connected easily, it’s pretty hard to put a price on that.