Okta is one of the leading identity and authentication platforms compatible with both cloud and on-premise directories. They provide a great user experience, but sometimes you might encounter networking errors due to some technical glitches in the network or any other unknown issue.
Although most of these errors are not very compromising in nature, they still require a deep technical understanding or a good support team to be resolved. Here, we will help you figure out some major networking errors users face while integrating with Okta and their practical solutions.
Okta Error: “Unable to connect to the server. Please check your network connection.”
This is one of the most frequent errors users face while connecting to the Okta server. If you are here, you might have faced a hard time while encountering this networking error. This error is generally applicable to two main issues:
- OpenID, CORS, Developer
- Internet Explorer
We will handle these errors separately and help you resolve these errors without much hassle.
Okta OpenID, CORS, Developer Issue
This error is mainly caused when the domain is not added as a “trusted origin” in Okta CORS, where the calling is made for /API/v1/sessions. Fortunately, this error can be easily fixed by following the given instructions from Okta support:
- Add the URL calling /API/v1/sessions/me as a Trusted Origin for CORS in Okta.
- Navigate to the Okta Admin UI > Security > API > Trusted Origins > Add Origin > add https://www.example.com and enable CORS.
Okta Internet Explorer Issue
This error is usually caused when the Okta tenant is being blocked as an untrusted site while using Internet Explorer. Fortunately, this error can also be easily fixed by following the given instructions from the Okta support:
How to add the Okta tenant to Internet Explorer Trusted Sites:
- Open Internet Explorer, and select the Tools button,
- Select Internet options.
- Select the Security
- Choose Trusted sites, and then select Sites.
- Enter your Okta tenant (okta.com) into the Add this website to the zone box.
- Select Add.
If you manage trusted sites via Group Policy, you must add your Okta tenant to the appropriate policy for the same result.
Okta Error: Status Code 504
Access Gateway Timeout
This 504 Access Gateway Timeout is an Oracle EBS Integration timeout error caused when the EBS registration stops working or has been deleted from the instance.
Here, the application stops providing the GUID, and the USER_ORCLGUID header will not appear in the Access Gateway Logs when you try enabling the debug.
Fortunately, this error can also be easily fixed by following the given instructions from Okta support:
Log Statement:
Apr 21 15:49:77 oracleaccessgatetest1 <App domain URL> <App IP address> – – [09/Apr/2022:15:49:43 -0400] “GET /accessgate/ssologin HTTP/1.1” 504 2050 “<IDP federation response>” “Mozilla/6.0 (Windows NT 11.0; Win64; x64) AppleWebKit/537.37 (KHTML, like Gecko) Chrome/66.0.3325.181 Safari/537.36” “-” 1.017 1.002 : 0.009 >
Fix/Validation Steps:
- Monitor the EBS, and if you figure out that EBS is going to take longer than 60 seconds, increase the Backend Timeout duration in the Advanced dropdown menu in Application Settings.
- Then you can manually troubleshoot and fix the EBS application instance.
- Contact the support if it is not resolved after following the steps mentioned above.
SecureW2 Native Integration with Okta
Any misconfiguration is a vector for attack. A secure identity provider is of utmost importance as it contains the most sensitive data of the users and devices within the organization. Don’t procrastinate on resolving networking errors, regardless of their perceived magnitude.
You must try using an innovative access control solution that easily integrates with Okta and smooths the entire Identity and Access Management (IAM) process. SecureW2 provides advanced policy engines that can easily communicate with your cloud directory and support both user and device identity during the authentication.
We have affordable options for organizations of all sizes. Click here to see our pricing.
