Limerick Institute of TechnologyCase Study
Hundreds of hours would be gone configuring devices if we weren’t using SecureW2 JoinNow. But more importantly, we are back to a very secure network, where all of our devices are now properly connecting using 802.1X
Faculty, staff, and students often travel inside and outside the Limerick system. All of these users rely on the secure eduroam network, so Limerick elected to use that network across their entire campus. This requires each user to authenticate using a fully qualified domain name (e.g. email@example.com) and then they will be securely connected to their secure network.
Challenges of Deployment
Mark Curtin, Senior Technical Officer of the Network Support Group, oversaw the campus-wide deployment of the Eduroam network at Limerick. They began with a handful of devices that were designated for staff and configured by the IT department. They had no issue configuring the devices for the WPA2-Enterprise network, but the vast majority of users did not experience a streamlined process.
BYOD and other mobile devices, such as laptops, tablets, and smartphones, are used by nearly every student and staff member. These unmanaged BYOD devices are naturally much more difficult to reliably onboard due to the variety of operating systems, drivers, wireless utilities, and other unique features that complicate the configuration and troubleshooting process. The steps to configure differ between devices, but one similarity is shared by them all; manually configuring a device for WPA2-Enterprise is a complex process.
On top of the difficulty during configuration, the risk of an incorrectly configured device can leave users and the network vulnerable to over-the-air attacks. The Limerick team tried to combat this by publishing detailed configuration instructions for network users, but the IT support team was still overwhelmed by support ticket requests. If Limerick’s network was to be easily accessible and secure, they would need to find a solution for their eduroam network configuration.
- Windows XP +
- Mac OS X 10.5 +
- Apple iOS 2.0 +
- Andriod 2.1 +
- Kindle Fire
- EAP TLS
- PEAP / MSCHAPv2
- PEAP / GTC
- EAP - TTLS / PAP
- EAP - TTLS / MSCHAPv2
- EAP - SIM
- Internal Web Server
- SecureW2 Cloud
JoinNow is just a complete package, When you’re using free open source software, if you have a question you can only send an email to the community and somebody might get back to you. But with SecureW2, the support is excellent. When you need support, it’s handled very professionally.
It gives you great visibility into what’s happening on the client end.
It’s no good just saying: ‘the wireless network is there, this is how you connect’. You have to make it as easy as possible for your users or else they won’t be interested in using it.
JoinNow saves us countless hours of labor and time, hundreds of hours would be gone configuring devices if we weren’t using JoinNow. But more importantly, we’re back to a very secure wireless network, where all of our students are now properly connecting using 802.1X.
I definitely wouldn’t be implementing 802.1X for students without JoinNow.